Privacy Policy

1. Who we are

This Privacy Policy explains how SOMO Home Renovation (“SOMO”, “we”, “us”) collects, uses and protects personal information when you visit somohomerenovation.com, contact us or request an estimate. We are based in the Bay Area, California.

2. Information we collect

Information you give us. When you fill in a form, call, text or email us, we may collect your name, phone number, email address, ZIP code or project address, details about your project, your preferred timing and any photos you choose to upload.

Information collected automatically. When you visit the website, we and our service providers may collect technical information such as your IP address, browser and device type, pages viewed and how you arrived at the site, using cookies and similar technologies.

3. How we use your information

• To respond to your enquiry and schedule a walkthrough.
• To prepare estimates, agreements and project schedules.
• To carry out and support your project, including warranty follow-up.
• To communicate with you about your request or project.
• To keep the website secure, understand how it is used and improve it.
• To meet legal, accounting and regulatory obligations.

4. Calls, text messages and email

When you submit a form on this website, you agree that SOMO Home Renovation may contact you by phone, text message and email about your request and project, including by automated means, at the number and address you provide. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. You can reply STOP to any text message to opt out, or HELP for help. You can also ask us to stop contacting you at any time using the details below.

5. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only when needed:

• Service providers who help us run the website, send email and messages, and store records, under obligations to protect it.
• Trade partners and suppliers working on your project, limited to what they need to do their part.
• Legal and safety reasons, such as complying with the law, responding to lawful requests or protecting our rights.
• Business transfers, if our business is reorganized, sold or merged.

6. Cookies and analytics

We use cookies that are necessary for the website to work, and we may use analytics tools to understand how visitors use the site. Embedded services, such as maps, may set their own cookies. You can control or delete cookies through your browser settings, although some parts of the site may not work as intended without them.

7. How long we keep information

We keep personal information for as long as needed to respond to your request, carry out and support your project, and meet legal, tax and warranty record-keeping requirements. When it is no longer needed, we delete it or make it anonymous.

8. How we protect information

We use reasonable administrative, technical and physical safeguards to protect personal information. No website or storage system is completely secure, so we cannot guarantee absolute security.

9. Your California privacy rights

If you are a California resident, you may have the right, where applicable under California law, to:

• Know what personal information we collect, use and disclose.
• Request a copy of your personal information.
• Request that we correct or delete your personal information.
• Opt out of the sale or sharing of personal information. We do not sell or share it.
• Not be discriminated against for exercising these rights.

To make a request, email info@somobs.com or call +1 408-775-8418. We may need to verify your identity before responding. You may also use an authorized agent to make a request on your behalf.

10. Children’s privacy

This website is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children.

11. Links to other websites

Our website may link to or embed third-party services, such as maps. Their privacy practices are governed by their own policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last changed.

13. Contact us

SOMO Home Renovation
Bay Area, California
Email: info@somobs.com
Phone: +1 408-775-8418